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How to Contact Support When You Really Need Them

Hello Connectors!The Mercell Community is here to be your first point of contact when you’re looking for help with anything related to Mercell’s services. Chances are your fellow Connectors can help you out with whatever you need. Post your questions or discussions to the community here. However, we also know that sometimes there are issues that are beyond the scope of the community. Things like software bugs and similar issues could pop up. For these problems the support team is here to help.If you’ve exhausted your other options, our support team is available to you through our Support page.

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How to Access the Mercell Knowledge Base

Dear Connectors,The Mercell Customer Community is choc-a-bloc with knowledge and our members are always happy to help with any issues you may have. Another powerful source of information is our Knowledge Base! Here we’ve compiled articles based on frequently asked questions from you, the Mercell community. You can use the search function at the top of the community page to find what you need, with plenty of information available right at your fingertips! You can also head to our Support Portal to find more.If the Knowledge Base doesn’t contain what you’re looking for, we recommend asking a question directly to our community. Head here to get started. There’s a high chance someone is already familiar with what you need and can help you out.Any questions or comments, feel free to reach out below!

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